Privacy Policy
1. Introduction
Hamilton Roder Pty Ltd (“we”, “us”, “our”) is committed to protecting the privacy of our clients, website visitors, and business partners.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
By using our website or engaging our services, you consent to the collection and use of your information as outlined in this Privacy Policy.
2. Who We Are
Hamilton Roder Pty Ltd provides digital services including website design and development, website hosting and maintenance, email marketing and automation, digital strategy, content management, and related consulting services.
For privacy-related enquiries, please contact:
Hamilton Roder Pty Ltd
Sydney, New South Wales, Australia
Email: [Insert Email Address]
3. Information We Collect
We may collect personal information including:
- Name
- Business name
- Email address
- Telephone number
- Postal address
- Website information
- Billing and payment information
- Communications and correspondence with us
- Marketing preferences
We may also collect technical information such as:
- IP address
- Browser type and version
- Device information
- Pages visited on our website
- Referring websites
- Website usage and analytics data
4. How We Collect Information
We collect information when you:
- Contact us through our website
- Submit an enquiry form
- Engage our services
- Subscribe to newsletters or marketing communications
- Communicate with us by email, phone, or other channels
- Visit our website
We may also receive information from third-party service providers where authorised by you.
5. How We Use Personal Information
We use personal information to:
- Provide our services
- Respond to enquiries and requests
- Manage client relationships
- Deliver website, hosting, and digital marketing services
- Send service-related communications
- Process invoices and payments
- Improve our services and website performance
- Comply with legal obligations
Where permitted by law, we may also use your information to send marketing communications about our services. You may opt out at any time.
6. Website Analytics and Cookies
Our website may use cookies and similar technologies to improve user experience and analyse website traffic.
Cookies may collect information regarding:
- Website usage
- User preferences
- Device and browser information
We may use services such as Google Analytics and other analytics platforms to better understand how visitors interact with our website.
You can control cookie settings through your browser preferences.
7. Email Marketing
Where you subscribe to receive marketing communications, we may use email marketing platforms to manage subscriptions and distribute communications.
You may unsubscribe from marketing emails at any time by using the unsubscribe link contained within those communications or by contacting us directly.
8. Disclosure of Personal Information
We may disclose personal information to trusted third-party providers who assist us in delivering our services, including:
- Website hosting providers
- Cloud service providers
- Email marketing platforms
- Payment processors
- IT and technical support providers
- Professional advisers
We only disclose information where reasonably necessary to provide our services or comply with legal obligations.
9. Overseas Disclosure
Some of our service providers may store or process information outside Australia.
Where personal information is transferred overseas, we take reasonable steps to ensure that it is handled in accordance with Australian privacy requirements.
10. Security of Information
We take reasonable measures to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
These measures may include:
- Secure hosting environments
- Password protection
- Access controls
- Encryption technologies where appropriate
- Regular software and security updates
While we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.
11. Access and Correction
You may request access to personal information we hold about you and request corrections if you believe the information is inaccurate, incomplete, or outdated.
Requests should be made in writing using the contact details provided in this policy.
12. Retention of Information
We retain personal information only for as long as reasonably necessary to fulfil the purposes outlined in this Privacy Policy or to comply with legal and regulatory obligations.
13. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
We encourage users to review the privacy policies of any external sites they visit.
14. Complaints
If you believe we have breached your privacy rights, please contact us using the details below.
We will investigate your complaint and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
15. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page and will take effect immediately upon publication.
16. Contact Us
For privacy enquiries, requests, or complaints, please contact:
Hamilton Roder Pty Ltd
Sydney, New South Wales, Australia
Email: info@hamiltonroder.com
