Privacy Policy

Our Commitment to Your Privacy

Hamilton Roder is committed to protecting the privacy of our clients, website visitors and contacts in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained within it. This Privacy Policy explains how we collect, use, store, disclose and protect your personal information, and how you can access and correct that information.

By using our website or engaging our services, you agree to the collection and use of information in accordance with this policy.

Who We Are

Hamilton Roder is an Australian digital marketing agency providing services including website design and development, search engine marketing, social media advertising, email marketing, SMS marketing, content creation, branding, hosting and related digital services.

What Personal Information We Collect

We may collect the following types of personal information:

Contact and Identity Information
Name, email address, telephone number, business name, job title and postal address – collected when you contact us, request a quote, engage our services or subscribe to our communications.

Business Information

Details about your business, industry, marketing objectives, existing digital platforms, advertising accounts and campaign history — collected as part of our onboarding and service delivery process.

Website Usage Information

IP address, browser type, device type, pages visited, time spent on pages, referring URLs and other technical data – collected automatically when you visit our website via cookies and analytics tools.

Payment and Billing Information

Invoicing details, payment records and transaction history – collected as part of our client billing process. We do not store credit card details on our systems; all payment processing is handled by secure third-party payment providers.

Communications

Records of emails, enquiries, feedback and other correspondence you send to us.

How We Collect Your Information

We collect personal information in the following ways:

Directly from you when you complete a contact form, request a quote, sign a service agreement, subscribe to our email list or communicate with us by phone or email. Automatically through our website via cookies, analytics tools and tracking technologies. From third-party platforms including Google Analytics, Google Ads, Meta Business Manager and other digital marketing platforms used in the delivery of our services. From publicly available sources including business directories, LinkedIn and other professional platforms.

How We Use Your Information

We use your personal information to:

Deliver the digital marketing services you have engaged us to provide. Communicate with you about your projects, campaigns and account. Send invoices and process payments. Respond to your enquiries and provide client support. Send you marketing communications, updates and industry insights – where you have consented to receive these. Improve our website, services and business operations. Comply with our legal and regulatory obligations. Protect the security and integrity of our business and systems.

We will not use your personal information for any purpose that you would not reasonably expect, and we will not sell your personal information to third parties under any circumstances.

Marketing Communications

From time to time we may send you marketing emails, newsletters or updates about our services and the digital marketing industry. You can opt out of receiving these communications at any time by clicking the unsubscribe link in any email we send, or by contacting us directly at info@hamiltonroder.com. We comply fully with the Australian Spam Act 2003 in all email and SMS communications.

Cookies and Website Tracking

Our website uses cookies and similar tracking technologies to improve your browsing experience, analyse website traffic and understand how visitors interact with our content.

What are cookies?
Cookies are small text files placed on your device when you visit a website. They allow the website to remember your preferences and behaviour across visits.

What cookies do we use?
We use essential cookies necessary for the website to function, analytics cookies to understand traffic and user behaviour (including Google Analytics), and marketing cookies to support retargeting and advertising campaigns where relevant.

How to manage cookies
You can control and delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website. You can also opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on available at tools.google.com/dlpage/gaoptout.

Third-Party Platforms and Data Sharing

In the course of delivering our services, we may share relevant information with trusted third-party platforms and service providers, including:

Google (Google Ads, Google Analytics, Google Business Profile), Meta (Facebook and Instagram advertising platforms), LinkedIn, TikTok, email marketing platforms (including Mailchimp, Klaviyo, Campaign Monitor and ActiveCampaign), SMS marketing platforms, website hosting providers, domain registrars, and payment processing providers.

We only share the minimum information necessary for the delivery of your services. All third-party providers we work with are required to handle your information securely and in accordance with applicable privacy laws.

We do not share your personal information with any third party for their own marketing or commercial purposes.

Storage and Security of Your Information

Your personal information is stored securely on Australian-based servers and cloud platforms. We take all reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification and disclosure – including password protection, encryption, secure HTTPS connections, access controls and regular security reviews.

While we take every precaution to protect your information, no method of electronic transmission or storage is 100% secure. In the unlikely event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches (NDB) scheme under the Privacy Act 1988.

How Long We Retain Your Information

We retain personal information for as long as is necessary to fulfil the purposes for which it was collected, to deliver our services, and to comply with our legal and financial record-keeping obligations. Client records are typically retained for seven years in accordance with Australian taxation and business record requirements. You may request deletion of your personal information at any time, subject to our legal obligations to retain certain records.

Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you, and to request that any inaccurate, outdated or incomplete information be corrected. To make an access or correction request, please contact us using the details below. We will respond to all requests within a reasonable timeframe and in accordance with the Australian Privacy Principles.

Complaints

If you believe we have handled your personal information in a way that does not comply with this Privacy Policy or the Australian Privacy Principles, we encourage you to contact us in the first instance so we can investigate and respond to your concern.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.

Links to Third-Party Websites

Our website may contain links to third-party websites. This Privacy Policy applies only to Hamilton Roder’s website and services. We are not responsible for the privacy practices of third-party websites and encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal obligations. The current version will always be available on our website with the date of last update noted at the top of the page. We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the handling of your personal information, please contact us:

Hamilton Roder Digital Marketing
Email: info@hamiltonroder.com
Address: Sydney, Australia

This Privacy Policy was prepared in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles, the Spam Act 2003, and applicable state privacy legislation. Hamilton Roder recommends seeking independent legal advice to ensure this policy fully meets the specific needs of your business.